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SHIPPING  & DELIVERY

Shipping Policy

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  1. Shipping:

    • We currently offer shipping within Canada

    • Orders are typically processed and shipped based on specified dated agreed upon after payment confirmations been made.

    • Shipping costs are calculated based on the weight, dimensions of the order and the destination. Customers can view the shipping cost at the checkout before finalizing their order.

  2. Handling:

    • We ensure that all hatching are carefully handled and packaged to maintain quality.

    • We use packaging materials to ensure the safe delivery of our hatching.

  3. Delivery:

    • We partner with reputable carriers to deliver our poultry hatching eggs ensuring you get your eggs in a pre determined time .

    • Customers will receive a tracking number once their order has been dispatched to monitor the delivery status.

  4. Delivery Issues:

    • In the event of any delivery issues or concerns, please contact us as quickly as possible.

  5. Returns and Refunds:

    • For information regarding returns and refunds, please refer to our Returns and Refunds Policy.

  6. Contact:

Please note that this policy is subject to updates, and we recommend reviewing it periodically for any changes.

Return & Exchange Policy

Thank you for choosing Coal Mountain Creek Farm for your needs. We regret to inform you that we do not accept returns or offer reimbursements for poultry products once they have been purchased.

Given the nature of our products, including health and safety considerations, we maintain a strict policy of no returns or reimbursements. This policy extends to all our poultry and related products.

We understand the importance of customer satisfaction, and we strive to ensure that all products are of the highest quality when they leave our farm. In the unlikely event that you encounter an issue with your order, please contact us directly to discuss potential options available.

For any questions or concerns regarding this policy, please feel free to reach out to us. We appreciate your understanding and continued support.

Thank you.

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